Cancellation & Returns Policy

We strive to provide you with an experience that makes you feel confident in your purchase and use of our products & services. We hope your selection brings you many years of enjoyment.

How do I cancel the product I have ordered for?

We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our customer service department at karl@karlmonaghanphotography.com. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

To exercise this right of cancellation:

  • Contact us by email at karl@karlmonaghanphotography.com or call us at +61 089-921-3001
  • Follow the returns instructions as laid out in the ‘return section’ of this page.

Cancellation of orders from our end

Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Problem processing your payment information
  • Shipping not possible to provided address
  • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us at karl@karlmonaghanphotography.com or call us at +61 089-921-3001.

How do I return the product I have bought?

You can write to us at karl@karlmonaghanphotography.com if there is any problem with the goods when you receive them. You should contact us in writing within 7 days giving the reason for the return so that we can clearly understand your concern and we can respond with the appropriate action. If you want to return the product, we request you not to use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund.

What is the return policy to follow?

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible.

You need to co-ordinate with our logistics agent for return shipping. Take the following step:

  1. a) Pack your order in original packaging and mention your name, order number and mobile number.
  2. b) Enclose the original invoice, guaranty/warranty card & other tag, if any.
  3. c) Our logistic partner will pick this package from you.
  4. d) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

How to Initiate the Refund Process?

If there is damage to an item upon delivery, customers should contact Karl Monaghan Photography by writing to us at karl@karlmonaghanphotography.com  or call us at +61 089-921-3001 within 7 days from the receipt of product.

We shall not entertain any request made after 7 days from the date of receiving the product.

Once your package is ready, just contact us at and we will arrange to pick it up from your doorstep.

Refund

We shall process the refund once we receive the product. The product must be in unused condition & unbroken condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode within 10 working days from the receipt of returned product(s) at the warehouse of Karl Monaghan Photography.

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